FAQ

Have a question? You're in the right place.

We've put together answers to the questions we receive most often about our products, shipping, returns and orders.

If you can't find what you're looking for, feel free to contact our team at thecatcompany01@gmail.com and we'll be happy to help.

Is the grooming kit suitable for all cats?

Yes! Our 3-in-1 Grooming Kit is suitable for both long-haired and short-haired cats. For heavily matted coats, we recommend taking extra care and consulting a professional groomer if needed.


How often should I groom my cat?

For best results, we recommend grooming 2–3 times per week. During shedding season, daily grooming can help reduce loose fur around your home.


Does the hair remover require replacement sticky rolls?

No. Our reusable hair remover is designed to lift pet hair without the need for sticky refills, making it a more convenient and eco-friendly solution.

Do you ship internationally?

Yes, we currently ship to the United Kingdom and the United States, with plans to expand to more countries in the future.

How long does shipping take?

United Kingdom: 2–5 business days.

United States: 5–10 business days.

All orders are processed within 1–2 business days. Once your order has been dispatched, you'll receive a tracking number by email so you can follow your delivery every step of the way.

How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with your tracking information.

What is your return policy?

If you're not completely satisfied with your purchase, please contact us within our return period. We'll be happy to help arrange a return or resolve any issues.

How can I contact The Cat Co.?

You can reach our customer support team at thecatcompany01@gmail.com. We aim to respond to all enquiries within 24–48 business hours.